Shipping

You can continue to expect shipping delays. It's hard to give specific estimates because not all carriers update detailed data, and not all orders have tracking. As of now, we've observed that US domestic orders may take up to an additional 5 days on top of the estimated delivery time. Orders from the US to Canada can take an additional 7 days.

Thank you for your understanding.

Production

We're still experiencing longer than usual fulfillment times for all-over print products, especially in the US. We're working hard to improve these categories, mainly by investing in more printing equipment and hiring additional fulfillment staff. Our goal is to continue increasing our weekly output at a fast pace.

A lot of product categories are getting faster. Some are being fulfilled in under 4 business days. 

Thank you for your understanding.

Customer support

Our support team is doing their best to answer each customer query thoughtfully. We are working around the clock to answer emails; our average reply time is approx. 1 day. We're actively hiring more customer service teammates so we can get back to supporting you faster.  

Thank you for reading, and thank you for your patience. We're doing everything we can to continue supporting your business and adapting to the challenges ahead.

Stay safe!

Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Returned by Customer - We do not refund orders for buyer’s remorse. Size exchanges and returns for facemasks. A new order, at your expense, would need to be placed for a facemask or a product in another size.